To start a remote support session with us go to TeamViewer.com. On the main page click the download button to get the remote control app:

Next pick this setting to download the app:

The__1_Choice_in_Remote_Desktop_Access_and_Support___TeamViewer.png

Run the downloaded app. Once you do you'll get an ID and password, email that to us and we'll get started!

** After we're done you can shut off and delete the app.